Written by Chris Freddo on June 19, 2006.
In all your years of business, did you ever hear a successful CEO, manager, or customer service representative say, "I couldn't care less about my customers?" Instead, you probably believe that satisfied customers are essential to success and of paramount importance in the mind of a company leader.
Yet, in your daily dealings with banks, stores, and some vendors, you are often left feeling that service, and even common courtesy, have taken a backseat to other business interests. If, for example, your credit card company really understood the importance of personal servic